FAQ

 

Frequently Asked Questions (FAQ)

How can I contact Mom Little One?

You can email us at support@momlittleone.com and our friendly customer support team will be happy to assist you with anything you need!

Do you ship worldwide?

Yes, we proudly ship worldwide so moms everywhere can enjoy our products 💕

Where do you ship from?

We ship from our international fulfillment centers to ensure you get the best prices and quality.

Can I change or cancel my order?

We aim to process orders as quickly as possible for busy moms, so any changes or cancellations must be requested within 12 hours of placing your order.

After this time, your order may already be processed. However, you can still return it for a full refund once received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.

When will my order be processed?

All orders are processed Monday through Friday.

Please allow 1–3 business days for processing. Orders are shipped shortly after processing.

Note: We do not process or ship orders on weekends or holidays.

How long will it take to receive my order?

Due to high demand, delivery times may take 7–10.

We appreciate your patience and promise it’ll be worth the wait 💛

What if I don’t receive my order?

If your order hasn’t arrived within 30 days after shipping, please contact us at support@momlittleone.com and we’ll make it right with a full refund or replacement.

Will I be charged customs and taxes?

Prices on our store are listed in USD and are tax-free.

Depending on your country, you may be responsible for customs duties or import taxes upon delivery. These fees are determined by your local customs office and are not covered by us.

How do I return an item?

To start a return, simply contact us at support@momlittleone.com, and we’ll guide you through the process.

What if I received a defective, incorrect, or damaged item?

We’re so sorry about that! Please contact us right away at support@momlittleone.com with:

  • Your order number

  • Photos of the item(s)

We’ll resolve the issue as quickly as possible 💛

When will I receive my refund?

Refunds are issued to your original payment method.

  • Credit/debit card refunds may take 7–10 business days to appear

  • Processing times may vary depending on your bank

If you haven’t received your refund yet, we recommend contacting your bank or card provider for updates.